Service purposes:

We have a professional technical team and experienced after-sales service team, always ready to provide you with the most professional and warm service.
We promise to respond to customer requests within 24 hours. Emergency and regular components are sent on the same day. If engineers are required to go to the site, they will arrive at the scene within 36 hours.

Rokin will always pay attention to the principle of customer first, provides all aspects of service from equipment installation, commissioning, personnel training to technical support and also provide customer personalized and customized requirements and services.

Rokin will devote the greatest energy and enthusiasm to the service. We not only provide customers with pre-sales consultation, service communication, but also provide customers with system solutions for after-sales product parts storage, ERP platform docking, remote fault diagnosis, remote troubleshooting, remote software upgrades and etc. We practice the idea of making better intelligent equipment and creating more benefits for our customers in the true sense.